ISO 20000 IT Service Management System

　　1. Introduction to ISO20000

　　ISO 20000 is an organization-oriented IT service management standard. Its purpose is to provide a model for establishing, implementing, operating, monitoring, reviewing, maintaining and improving IT service management system (ITSM). Establishing IT Service Management System (ITSM) has become an indispensable and important mechanism for various organizations, especially financial institutions, telecommunications, high-tech industries, to manage operational risks. ISO 20000 provides IT managers with a reference framework to manage IT services, and a sound IT management level can also be demonstrated through certification.

　　Effective integration of ISO27001, ISO20000 and other IT control and best practices, the necessary system integration, so as to comprehensively enhance the overall level of customer IT governance.

　　2. Requirements for Acquisition of Certification

　　They should have corresponding qualifications (such as business license, organization code, relevant national administrative approval qualification or industry qualification), relevant facilities and resources, and be able to carry out normal business activities. It can provide record of business activities for more than three months.

　　3. Procedures for obtaining certification

　　The process of obtaining certification is usually divided into two stages.

　　Certification Consulting Stage: After the signing of the contract, our company will send consultant teachers to the enterprise to conduct research, determine the intention of the enterprise's certification, help the enterprise to determine the organizational structure and the division of responsibilities and powers, the coverage of the system, compile and improve the system documents needed for certification, train the personnel of the enterprise, Guide the enterprise to operate according to the requirements of the system documents, and help the enterprise. Application for certification.

　　Authentication and Audit Stage: The auditors sent by the certification bodies will check the activities of enterprises applying for the scope of certification according to the certification standards and enterprise system documents. The emphasis is to verify the situation of enterprises and compile the certification documents and records, and report to the certification bodies for certification at the end of the inspection.

　　4. Benefits of Acquiring Certification

　　Service quality and service commitment are agreed with business and suppliers, and a unified communication platform with business and suppliers is established to achieve IT service management objectives that are satisfactory to all stakeholders.

　　Improve the availability, reliability and security of IT services to provide high-quality services for business users;

　　Continuously optimize service process, improve service level and business satisfaction;

　　Improve project availability and ensure delivery on time;

　　Increase the rate of return on IT investment and enhance the overall competitiveness of the organization/enterprise;

　　Establish an effective set of continuous improvement mechanism and internal control mechanism for IT departments;

　　To clarify the combination of IT management costs and organizational/enterprise business strategy and IT strategic objectives, improve the existing IT service structure and resource allocation, and make the use of IT resources in line with the company's business strategy and IT strategic objectives;

　　Establish an optimized and transparent definition of management processes and responsibilities, monitor management processes and evaluate performance, reduce management costs and risks of IT operations;

　　Easy to integrate service management processes and other management systems, such as information security management system ISMS, quality management system ISO9000, etc.

　　Integrate the existing management system and business processes, standardize the service level of IT departments, standardize work processes, and reduce the risk caused by personnel changes;

　　Improve the professional quality of IT Department employees, improve their service ability and work efficiency;

　　Improving the overall operation and inter-departmental communication capabilities of IT departments